I cannot believe how many clients have been coming to me lately complaining about poor service provided by some volume builders. Common complaints have been about the lack of service from sales staff and their lack of knowledge about building construction. 

To give an example I was talking with a couple today and the sales consultant working for the builder they were interested in building with didn't know what to do with a Lot with a 2 metre fall. The above lack of knowledge and lack of contact caused a lot of wasted time and added frustration. If this company was like that before building you can only imagine what they would be like during the build!